Welcome to a new way of delivering clinical services

Services

Results
so far

EMPOWER improving access and uptake of structured diabetes education

Clinical Outcomes Clinical outcomes

including 10% relative reduction in HbA1c1

Efficiency in Resourcing Efficiency in resourcing

44% Uptake Rate3 and long term savings4

Patient Experience Patient Experience

99% Friends & Family Tst Score2

Reducing hospital admissions using CliniTouch Vie

Clinical outcomes

148 emergency COPD admissions prevented

Clinical outcomes

Reduction in home visits

Efficiency in resourcing

Gross QIPP savings of £243k (£117k net savings) plus additional provider savings

Patient Experience

99% Friends & Family Tst Score2

Patient Experience

99% Friends & Family Tst Score2

Refs.
1. Data on file, Spirit Healthcare. Outcomes data for East Lancashire EMPOWER course participants. February 2017
2. Data on file, Spirit Healthcare. Historic EMPOWER attendance levels in 3 CCGs since April 2016. (April 2017)
3. Data on file, Spirit Healthcare. Friends and Family test score across 3 CCGs since April 2016. (March 2017

Refreshingly
Different

What
People Say

Who
Are We

commissioners


Commissioners

At Spirit we know that as a commissioner you take the selection of your providers very seriously. And so you should. And whilst we know we come across as a flexible, fun and go-getting team, we recognise that we have a duty of care for our patients, that our programmes must be outstanding for those who participate and that we must meet strict performance guidelines. You can be confident in selecting us.

Innovative

We know that innovation doesn’t come from simply repeating what everyone else does. If we’re going to make a real difference, first we have to understand the problem. Only then can we begin thinking of a new way to tackle it. We use our expertise to source, commission or develop the best value solutions from around the world. And then when we’ve discovered a practical answer, we’ll also support its implementation to ensure the best possible results. That’s the Spirit difference!

Cost effective

Spirit provides cost effective and high quality clinical services to the NHS and independent sector, challenging the way that services are normally delivered and making them better, whilst providing great value to Commissioners.

We are valued as a professional, reputable, organised and capable service provider. We provide high quality, secure and safe services supported by a robust governance framework. Patient safety (and data protection/information governance) are non-negotiable for us and we work closely with patients to ensure that we deliver the best experience possible.

Our aims

The core aims of SCS can be expressed as:

  • Providing cost effective and high quality services to meet the needs of the local population.
  • Continually improving the quality and safety of services.
  • Challenging the way services are normally delivered and making them better.
  • Ensuring effective partnerships within the health and social care economy that will support improvements in patient care.
  • Ensuring equity of access for the population served.

Governance Assurance

Governance Framework

Spirit’s Governance Framework is a key component of our governance system, setting out the Spirit approach to governance, underpinned by a comprehensive suite of policies and procedures, ensuring compliance with the Health and Social Care Act 2012, Health and Social Care Act 2008 (Regulation Activities) Regulations 2014, Care Quality Commission (Registration) Regulations 2009 and Fundamental Standards, NHS Constitution, NHS Standard Contract, Local and National Guidance and Legislative requirements.

Governance Committee

Spirit’s Governance Committee has three key areas of integrated focus – Clinical Governance, Quality and Information Governance. Responsibilities include Risk Management, Incidents, Complaint, Clinical Pathways, Policies and Procedures review and approval, Compliance with local and national guidance and legislative compliance, Audit, Training, Patient satisfaction, Quality Reports, Business Continuity and the monitoring of any required action/remedial plans. The Governance Committee reports monthly to the Board. It is the responsibility of each member of staff to ensure reporting is conducted in line with this framework – including accelerated timeframes for reporting of serious incidents, red rated risks and threats to business continuity.

News

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Contact Spirit

Spirit Healthcare

Spirit House,  
Saffron Way,  
Leicester,  
LE2 6UP  
United Kingdom

T: +44 (0) 116 2865000
F: +44 (0) 116 2719901

E: info@spirit-healthcare.co.uk

"We look forward to introducing you to a dynamic, efficient, and proactive approach to healthcare."

Chris Barker CEO

Who is Spirit?

Spirit Clinical Services is part of the Spirit Healthcare family of companies providing clinical services and products to the NHS and Local Authorities since 2009. Our award winning programmes help people better manage their health, make positive lifestyle choices and support their wellbeing in an innovative and cost effective manner.

Our Mission

Spirit Clinical Services mission is to empower every person we see to take control of their health.

Our Approach

The Spirit Clinical Services approach stems from a new way of thinking that addresses local need, is engaging and delivers results. It works! That’s the Spirit difference.

We have a proven track record of improving outcomes for patients and delivering real value for healthcare systems via:

We deliver safely and effectively

Spirit Clinical Services puts the patient at the forefront of everything we do. We operate a robust governance process to manage risk and ensure quality within SCS and all deployed services. Our Governance Strategy and associated Clinical Governance Development Plans support these aims. Our Quality Manager runs a rigorous non-conformance process that captures when things don’t go to plan. This means that we can look for trends and better ways of doing things. Spirit Clinical Services has built a strong reputation for programme implementation and effective delivery as part of the Spirit Group. Our testimonials from patients, healthcare professionals and commissioners demonstrate the quality of what we do in each area.

We create outcome-based solutions to meet your local need

We are at the forefront of developing pioneering programmes and services to keep people healthy and reduce demand on healthcare services. Doing things in a different way works. Our results speak for themselves, including:

We take the time to understand the needs of your local population and provide solutions in the right way, at the right time, in the right place. It’s all about being flexible and doing things a bit differently to get results.

We are caring and responsive in our approach to delivering our services, putting the patient experience at the heart of everything that we do. Each programme has patient and HCP feedback within the audit and data capture. Based on that feedback, we regularly review and enhance our programmes to make them even better.

We run a 24/7 Customer Service for patients and HCPs that puts you through to a person – no automated touch-phone responses or lengthy on-holds! We have numerous testimonials for how much our Customer Services team are appreciated for the great job they do.

We are well led

Empowering people to take control of their own health requires a strong team of people to design and develop services. They need to be simple, accessible, and achievable. The Board of Spirit Clinical Services is accountable for the safe and effective delivery of services and is responsible for ensuring that all delivered services operate according to agreed policies and procedures.

Our governance structure provides reassurance to the Board that Spirit Clinical Services team deliver safe services of the highest quality.

At the helm:

Chris Barker (CEO) launched Spirit Healthcare in 2009 to deliver ‘refreshing healthcare’ and remains committed to challenging convention in order to ensure that patients within the NHS and beyond get the best care possible. With 17 years’ experience in pharmaceuticals, healthcare, consultancy and management, specialising in innovation, service redesign and partnership development, Chris has built a pioneering business with a £7million turnover. (Linked in profile link?)

Tim Loveridge (Clinical Services Director) has senior level experience working both for the NHS and for leading companies supplying the NHS, Tim has a deep understanding of the needs of the NHS and the challenges of implementing change. His previous NHS experience includes commissioning and contracting of primary care, community and acute services and operational management of clinical services across six hospitals, and he’s well versed in securing and delivering multi-million pound contracts.

TYPE 2 DIABETES EDUCATION

Fully managed service

Empower logo

National Structured Diabetes Education addressing local need

Getting people with diabetes engaged in their own care can be a challenge. NICE endorses the use of Structured Diabetes Education at the time of initial diagnosis but did you know that the national average uptake rate for people with type 2 diabetes is only 7.6%?

Spirit’s EMPOWER diabetes education programme has been designed to address this, providing a 4 hour course that is FULLY MANAGED and conveniently is offered CLOSER TO HOME. This OUTCOMES BASED solution is achieving over 40% uptake where it is being delivered.

EMPOWER has been written in accordance with NICE guidance, is subject to regular external quality assurance and is Certified by QISMET.

EMPOWER is designed to help people with Type 2 Diabetes understand what diabetes is, the effect it has on their body and how to make small, achievable changes to the food they eat and their everyday life.

It works and people like it!

What makes EMPOWER different?

  • Fully Managed Service ensuring the necessary time and resource to make it happen whilst improving staff efficiency.
  • Courses are delivered locally, closer to home, at convenient times across a variety of venues and locations.
  • Outcomes based approach delivering improvements in clinical outcomes resulting in population health benefits and long term cost savings.

People who have been on the course rate it highly - 99% of people would recommend EMPOWER to their friends and family if they were diagnosed with Type 2 diabetes

Diabetes numbers 03

So what will this mean in your locality?

Population health benefits…

  • Improvements in access to education and attendance Diabetes numbers 01
  • Improvements in key clinical markers Diabetes numbers 02

NHS benefits…

  • In year efficiency in resourcing – reducing administrative burden on staff and releasing nursing staff to care for patients.
  • Long term cost savings and impact – NHS England estimated that if SDE is delivered to 20% of the population of population over 5 years, the NHS would save £23m in net savings over 10 years

References:

1. Data on file, Spirit Healthcare. Friends and Family test score across 3 CCGs since April 2016. (March 2017)

2. Data on file, Spirit Healthcare. Historic EMPOWER attendance levels in 3 CCGs since April 2016. (April 2017)

3. National Diabetes Audit 2015-2016. www.content.digital.nhs.uk/PUB23241 (Accessed 22nd May 2017)

4. Data on file, Spirit Healthcare. Outcomes data for East Lancashire EMPOWER course participants. (February 2017) 

Healthy Lifestyles and Wellbeing

Healthy Lifestyles and Wellbeing Programmes – a pioneering new way to keep people healthy at home and in the workplace

Ask yourself, does your organisation take positive action on health and wellbeing?

The Spirit team are experts in healthcare and have a track record of success in developing innovative programmes that break the mould and deliver significant results.

Our aim is to motivate people to improve their lifestyle choices and drive behaviour change, empowering every person to take control of their health.

The benefits of engaging in a wellness, activity and weight management programme have impacts across society as a whole.

Organisations that care for the wellbeing of their staff are rewarded with higher levels of motivation and morale, higher attendance and productivity rates, and improved job satisfaction and outcomes.

Healthy numbers 01 Healthy numbers 02

Source: Public Health England

SOME facts…
Estimates from Public Health England put the cost of staff absence due to poor health at £2.4bn annually. That’s about £1 from every £40.
Employee wellbeing programmes can result in 25-40% reduction in absenteeism, and can offer 8 x more employee engagement. Plus, the Return on Investment from an effective employee wellness programme can be £1 = £4.17
(Source: British Heart Foundation)

Being overweight is associated with long term health complications which directly impacts on employers and the wider health economy. General health and wellbeing is affected by many things including the ability to manage a healthy weight.

Did you know that in 2015?

  • 58% of women and 68% of men in the UK were overweight or obese
  • around ¼ adults were classed as inactive
  • over ½ million admissions to hospitals were obesity related

Source: NHS Digital statistics on obesity, physical activity and diet. Published 30th March 2017

One way you can support your employees is to offer a programme tailored to your needs and monitor its effectiveness against agreed targets.

How can we help?

Our healthy lifestyle and wellbeing programmes are evidence based and follow NICE guidelines (PH53 May 2014)

Step a weigh logo

Step-a-Weigh is a 12 week course which is delivered face-to-face or online to patients referred as part of an NHS health and wellbeing Weight Management programme.

Step-a-Weigh offers a different way to lose weight and keep it off!

It’s all about:

  • recognising what works for the individual
  • learning about small achievable steps
  • providing knowledge and support to make the changes


Spir!t@Work is our Employee Wellbeing Programme offering a suite of resources that can be tailored to suit your employee needs and your budget. We keep it simple and manageable for all.

Step away foot Step1

  • Initial audit of requirements and selection of appropriate package
  • Employee Launch
  • Provision of step counters and access to our smartphone Activity Tracker App
  • Access to 12 week online Step-A-Weigh Programme

Step away foot Step 2 (if required)

  • Access to Weight Management Buddy Pack (Additional Tracker Band / Scales)
  • Set up of 10 Community / Team / Group Incentive programmes
  • Access to Step-A-Weigh health coaches
  • Active management of unlimited employee groups

Step away foot Step 3

  • Making it happen – it’s what we are good at.
  • We will work with you to agree outcomes and provide regular feedback on progress.
  • Together we will keep people healthy, in work and reduce demand on an over-stretched healthcare system.

So if you are an employer (or a commissioner) looking to manage the health and wellbeing of employees (or patients) please get in touch.

Digital Health Care

Digital Healthcare Solutions - proactively managing long term conditions, driving efficiencies and delivering improved outcomes

The Health and Care landscape is changing with digital transformation at it’s core.

It has been widely documented that directly involving patients in managing their condition is both empowering and facilitates a better use of NHS resources.

Did you know that in the UK the NHS spends over £72 billion every year on taking care of people with long term conditions? With an ageing population and prevalence rates expected to continue at pace, this places a significant burden on the individuals involved and represents an unsustainable expense to the NHS.

The Five Year Forward View states there is a need to manage people with long term conditions (LTC) more effectively in the right place and at the right time. Digital Health Care solutions are effective enablers to achieving this.

How can we help?

We offer a range of digital healthcare solutions designed to empower patients to take control of their health.

Clinictouch logo grey

Full clinical remote monitoring using cloud based technology

CliniTouch Vie enables real time clinical monitoring in the home for high risk patients, providing intensive intervention when needed to avoid frequent hospitalisation.

CliniTouch Vie, is an evidence-based, multi-award winning digital healthcare platform designed to support patients to better manage their condition with close management using telehealth support. It has the flexibility to be adapted across the range of long-term conditions (COPD, heart failure and diabetes) and, in secondary care, to support early discharge and prevent readmissions.

Leicester City CCG, combined telehealth monitoring using CliniTouch, specialist nurse interventions and health coaching in COPD which resulted in 67% reduction in unplanned hospital admissions and also improved patient’s experience of care. (Ghosh et al. Combined interventions for COPD admissions within an urban setting. British Journal of Management 2016, Vol 22. No 3. http://www.magonlinelibrary.com/doi/10.12968/bjhc.2016.22.3.123)

Browsing ipadThe service is delivered via a tablet that interfaces wirelessly with a variety of peripheral devices (e.g. pulse oximeter, blood pressure monitor, thermometer, blood glucose meter) to capture biometric data. The interface has a clinically proven branching algorithm which intelligently poses appropriate questions to patients based on their vital signs monitoring, their condition, their care plan and their previous answers.

The system automatically detect early warning signs of acute exacerbations, delivers agreed goals and care advice education to the patient and triggers clinical notifications to initiate appropriate levels of triage.


Activ8rlives

Population level self-monitoring using smart apps and trackers as a prevention tool to support people in making healthy lifestyle choices and monitor their own health.

Our Activ8rlives Healthcare Monitoring, Wellness and Food Diary solution is a cost effective solution to managing low risk patients at arm’s length.

MobileUsing patients own devices this platform is a customisable, configurable web-connecting solution using a Smartphone App available via the App Store and Google Play. Features include simple configurable dashboard, games, peer groups, medals and points.

Tablet and mobileImportantly patient-generated data can also be reviewed remotely by healthcare professionals if required to provide a light touch option for patients who need short term irregular but scheduled intervention.


Making it happen!

Our project implementation team work with you to design services to meet your local requirement. Together we will deliver provider efficiencies, produce intelligent care records, and improve patient standard of life and care. We are there to help you every step of the way.

Making it happen

Primary Care

GP Services – a refreshing approach to delivering primary care services

Are you a professional or commissioner facing huge challenges in primary care?

We live in a world where time is precious, everyone wants more for less, and technology is at the forefront of everything we do. Sound familiar? Not surprisingly, way patients want to access primary care is changing too – online, over the telephone and at more convenient times.

With resources limited, an increase in demand for services and an ageing population something needs to change. We believe that the current model of primary care is unsustainable and needs to be delivered in a different and innovative way.

Our approach

We have a reputation and track record for delivering genuinely different healthcare services. We build on best practice and use evidence-based approaches to design services that focus on empowering patients and making best use of technology.

Accessibility of services

AccessProviding first class access requires flexibility to meet the needs of a diverse range of patients.

  • Access primary care services in a way that is convenient for patients – by phone, in person or through online access to request and book appointments and seek advice.
  • Offer the right number of GP and Nurse appointments to meet the needs of patients in a convenient manner
  • All patients requesting a GP appointment able to speak to a GP
  • Same-day face to face appointments for all patients that require an appointment (with the right member of the multi-disciplinary team) - Making best use innovative technology to provide immediate access to care

Putting the patient first Priority- Achieving above the national average on all GP Survey indicators

  • Continually focusing on improving the experience patients receive
  • Acting on feedback and involving patients in decisions about the design of their service
  • Integrating primary, community and urgent care services to “wrap” services around the patient, ensuring patients do not need to access unplanned care unnecessarily

Empowering patients Empowering- Patients empowered to self-manage their conditions

  • Using telehealth to support and monitor patients diagnosed with long term conditions

Why us?

  • We offer best value to commissioners
  • We will provide a highly standardised primary care services innovatively and efficiently
  • We will reduce secondary care expenditure
Spirit healthcare logo

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